Managed IT services that make your business calmer, safer, and easier to run.
For businesses that have outgrown reactive IT — or want a real partner instead of another vendor. Three service tiers, built to match the level of support, security, and strategic engagement your business actually needs.
Compare Tiers Schedule a Discovery CallManaged services built for the way your business works.
You don't have an in-house IT team.
You're spending too much time worrying about technology and not enough time running your business. You need someone who picks up the phone, knows your systems, and prevents problems instead of just reacting to them.
You have an IT team, but they're stretched.
Your internal team is brilliant at the strategic work. They shouldn't be spending their days resetting passwords and patching servers. We co-manage with internal IT — handling the operational layer so your people focus on what matters.
You're growing, and your IT isn't keeping up.
New locations. New employees. New compliance requirements. New security threats. Managed services give you the operational backbone to scale without the chaos.
Core, Standard, and Premium grow with you.
Core
Standard
Premium
Our three managed service tiers — Core, Standard, and Premium — are designed to match the level of support, security, and strategic engagement your business requires. All tiers are built on the same enterprise-grade platforms. What changes between tiers is the depth of service we provide.
Think of these tiers as a journey, not a menu. Each builds on the last, so moving up never means starting over — it means adding the next layer of support, security, and strategic partnership.
Many clients begin at Standard and move to Premium as their security or compliance requirements grow. Wherever you start, we'll meet you there — and grow with you.
Compare Core, Standard, and Premium
| Feature | CORE | STANDARD ★ | PREMIUM |
|---|---|---|---|
| 24/7 monitoring & alerting | ✓ | ✓ | ✓ |
| Help desk support | Hourly (T&M) | Unlimited remote, business hours | Unlimited remote, 24/7 |
| Response time — critical issues | Next business day | 2 hours, business hours | 1 hour, 24/7 |
| Issue remediation | Billed hourly | Included, business hours | Included, 24/7 |
| Managed patching & updates | — | ✓ | ✓ |
| Endpoint protection (prevention) | Add-on | ✓ | ✓ |
| Endpoint detection & response (EDR/MDR) | — | — | ✓ — 24/7 SOC |
| Email security | Add-on | ✓ | ✓ + advanced threat protection |
| DNS / web filtering | Add-on | Add-on | ✓ |
| Security awareness training | — | Add-on | ✓ |
| Dark web monitoring | — | — | ✓ |
| M365 Security & Management | Add-on | Add-on | ✓ |
| Backup management | Add-on | ✓ | ✓ |
| Disaster recovery | Add-on | Add-on | ✓ |
| Network & firewall management | Monitoring only | ✓ | ✓ |
| Quarterly business reviews / vCIO | — | Annual review | ✓ |
| Named technical lead | — | — | ✓ |
| Vendor coordination | Hourly | ✓ | ✓ |
Onsite support is available for all tiers and quoted separately.
Choose the support model that fits your business.
Tier Detail — Core
Core — Monitoring and alerts. On-demand support when you need it.
Core is designed for businesses that want visibility into their IT environment without the commitment of a fully managed service. We deploy our monitoring tools across your systems, watch for issues 24/7, and notify you when something needs attention. When you need our team to take action, we're here — billed hourly.
What's Included:
- 24/7 monitoring of all covered devices and servers
- Real-time alerts for critical events
- Patch status visibility and reporting
- Asset inventory and tracking
- Monthly summary reports
- Access to our client portal for ticket submission
Available as Hourly Service:
- Issue remediation when alerts require attention
- Help desk and end-user support
- Patching, projects, and software administration
- Vendor coordination on your behalf
Cost-conscious small businesses, organizations without internal IT staff who want professional monitoring as a backup, or businesses that prefer to pay only for the services they actually use.
Tier Detail — Standard (Most Popular ★)
Standard — Proactive managed IT for predictable operations.
Standard is our most popular tier — built for businesses that want predictable monthly IT costs, unlimited remote support during business hours, and a partner actively managing their technology. We patch, secure, monitor, and support your systems so your team can focus on running the business.
Everything in Core, plus:
- Unlimited remote help desk during business hours (Monday–Friday, 8 AM – 5 PM)
- Managed remediation of all monitored issues during business hours
- Managed patching for operating systems and approved third-party applications
- Monthly proactive health checks on servers, network, and backups
- Managed endpoint protection — powered by AppGuard application isolation (zero-trust prevention)
- Managed email security with anti-phishing and spam filtering
- Microsoft 365 or Google Workspace administration (user lifecycle, security baseline)
- Backup management with included data allowance
- Network and firewall configuration management
- Maintained documentation and runbooks
- Annual technology review with your primary contact
- Vendor coordination for covered systems
Small to mid-sized businesses without dedicated IT staff that want predictable monthly costs, professional management of their technology, and a single point of contact for IT support.
Tier Detail — Premium
Premium — Fully managed IT, advanced security, and strategic guidance.
Premium is our most comprehensive tier — designed for businesses that depend on technology to operate and require enterprise-grade security, 24/7 response, and a strategic technology partner. You get everything in Standard, plus a layered defense-in-depth security model, faster service guarantees, disaster recovery, and quarterly strategic reviews.
Everything in Standard, plus:
- 24/7 remote help desk and issue remediation — no after-hours surcharges for covered services
- Faster service level agreements (1-hour response on critical issues, 24/7)
- Layered endpoint security: AppGuard application isolation (prevention) plus SentinelOne EDR (detection)
- 24/7 Security Operations Center (SOC) and Managed Detection & Response (MDR) — powered by SentinelOne Vigilance
- DNS and web filtering across all covered devices
- Advanced email threat protection (link rewriting, attachment sandboxing)
- Quarterly security awareness training campaigns and simulated phishing
- Dark web and credential exposure monitoring
- M365 Security & Management — advanced security monitoring layer over your Microsoft 365 tenant
- Disaster recovery — clean restore of essential backup data to replacement devices
- Higher backup storage allowance
- vCIO services with quarterly business reviews and technology roadmapping
- Named primary technician and account manager
- Continuous tuning and optimization of your environment
- Full vendor liaison — we own the relationship and the call
Businesses with regulatory or compliance requirements (HIPAA, PCI, SOC 2), organizations where IT downtime directly impacts revenue, executive teams that want a proactive technology partner, and growing companies that want IT to enable their next stage of growth.
Premium clients are required to maintain cyber liability insurance ($1M minimum coverage). Most businesses fitting the Premium profile already carry cyber insurance — and the Premium security stack is specifically designed to satisfy what insurance carriers and compliance frameworks expect, often improving insurability and premiums.
Technology platforms we trust.
Every managed services tier is built on enterprise-grade tools that give us visibility, automation, security, and operational consistency across your environment.
AppGuard — Application Isolation & Zero-Trust Prevention
Our Windows endpoint security platform across Standard and Premium tiers. AppGuard uses isolation and containment to prevent malicious code from ever executing — a fundamentally stronger model than detect-after-execute antivirus.
Trusted by U.S. government agencies and Fortune 500 enterprises, with no known breach in over a decade of deployment.
NinjaOne — Unified IT Management
The remote monitoring and management platform that gives us real-time visibility, automates patching and software deployment, and powers our remote support tools.
NinjaOne is the #1-rated RMM platform on G2, managing over 14 million endpoints across 30,000+ organizations worldwide.
SentinelOne — AI-Native Detection & Response (Premium)
For Premium clients, SentinelOne EDR and Vigilance Respond MDR layer on top of AppGuard.
Prevention plus 24/7 detection and response — the combination that compliance frameworks and cyber insurance carriers increasingly expect.
SentinelOne is a Gartner Magic Quadrant Leader with 100% MITRE ATT&CK coverage.
Frequently Asked Questions
Pricing is based on the number of users and servers we manage, plus any additional services you select.
We provide a custom quote after a brief discovery conversation.
Contracts are available in 12-, 24-, and 36-month terms with progressively better pricing at longer terms.
Onboarding is quoted separately and depends on your environment size and complexity.
It typically includes documentation, agent deployment, security baseline configuration, and knowledge transfer.
Yes.
Many clients start at Standard and move to Premium as their security or compliance needs grow.
Tier changes can be made at the end of any contract term, or mid-term with a brief change order.
Monitoring runs 24/7 across all tiers, so we'll see the issue.
For Standard clients, after-hours response is available at our after-hours hourly rate.
Premium clients have included 24/7 response with a 1-hour SLA on critical issues.
Yes.
Vendor coordination is included in Standard and Premium tiers.
We work directly with your internet provider, software vendors, and other service providers on your behalf.
Ready for calmer, safer, more predictable IT?
Let's compare the right managed services tier for your business and build a support model that fits how you work.
Schedule a Discovery Call Call 651-283-3329Managed IT services that make your business calmer, safer, and easier to run.
For businesses that have outgrown reactive IT — or want a real partner instead of another vendor. Three service tiers, built to match the level of support, security, and strategic engagement your business actually needs.
Compare Tiers Schedule a Discovery CallManaged services built for the way your business works.
You don't have an in-house IT team.
You're spending too much time worrying about technology and not enough time running your business. You need someone who picks up the phone, knows your systems, and prevents problems instead of just reacting to them.
You have an IT team, but they're stretched.
Your internal team is brilliant at the strategic work. They shouldn't be spending their days resetting passwords and patching servers. We co-manage with internal IT — handling the operational layer so your people focus on what matters.
You're growing, and your IT isn't keeping up.
New locations. New employees. New compliance requirements. New security threats. Managed services give you the operational backbone to scale without the chaos.
Core, Standard, and Premium grow with you.
Core
Standard
Premium
Our three managed service tiers — Core, Standard, and Premium — are designed to match the level of support, security, and strategic engagement your business requires. All tiers are built on the same enterprise-grade platforms. What changes between tiers is the depth of service we provide.
Think of these tiers as a journey, not a menu. Each builds on the last, so moving up never means starting over — it means adding the next layer of support, security, and strategic partnership.
Many clients begin at Standard and move to Premium as their security or compliance requirements grow. Wherever you start, we'll meet you there — and grow with you.
Compare Core, Standard, and Premium
| Feature | CORE | STANDARD ★ | PREMIUM |
|---|---|---|---|
| 24/7 monitoring & alerting | ✓ | ✓ | ✓ |
| Help desk support | Hourly (T&M) | Unlimited remote, business hours | Unlimited remote, 24/7 |
| Response time — critical issues | Next business day | 2 hours, business hours | 1 hour, 24/7 |
| Issue remediation | Billed hourly | Included, business hours | Included, 24/7 |
| Managed patching & updates | — | ✓ | ✓ |
| Endpoint protection (prevention) | Add-on | ✓ | ✓ |
| Endpoint detection & response (EDR/MDR) | — | — | ✓ — 24/7 SOC |
| Email security | Add-on | ✓ | ✓ + advanced threat protection |
| DNS / web filtering | Add-on | Add-on | ✓ |
| Security awareness training | — | Add-on | ✓ |
| Dark web monitoring | — | — | ✓ |
| M365 Security & Management | Add-on | Add-on | ✓ |
| Backup management | Add-on | ✓ | ✓ |
| Disaster recovery | Add-on | Add-on | ✓ |
| Network & firewall management | Monitoring only | ✓ | ✓ |
| Quarterly business reviews / vCIO | — | Annual review | ✓ |
| Named technical lead | — | — | ✓ |
| Vendor coordination | Hourly | ✓ | ✓ |
Onsite support is available for all tiers and quoted separately.
Choose the support model that fits your business.
Tier Detail — Core
Core — Monitoring and alerts. On-demand support when you need it.
Core is designed for businesses that want visibility into their IT environment without the commitment of a fully managed service. We deploy our monitoring tools across your systems, watch for issues 24/7, and notify you when something needs attention. When you need our team to take action, we're here — billed hourly.
What's Included:
- 24/7 monitoring of all covered devices and servers
- Real-time alerts for critical events
- Patch status visibility and reporting
- Asset inventory and tracking
- Monthly summary reports
- Access to our client portal for ticket submission
Available as Hourly Service:
- Issue remediation when alerts require attention
- Help desk and end-user support
- Patching, projects, and software administration
- Vendor coordination on your behalf
Cost-conscious small businesses, organizations without internal IT staff who want professional monitoring as a backup, or businesses that prefer to pay only for the services they actually use.
Tier Detail — Standard (Most Popular ★)
Standard — Proactive managed IT for predictable operations.
Standard is our most popular tier — built for businesses that want predictable monthly IT costs, unlimited remote support during business hours, and a partner actively managing their technology. We patch, secure, monitor, and support your systems so your team can focus on running the business.
Everything in Core, plus:
- Unlimited remote help desk during business hours (Monday–Friday, 8 AM – 5 PM)
- Managed remediation of all monitored issues during business hours
- Managed patching for operating systems and approved third-party applications
- Monthly proactive health checks on servers, network, and backups
- Managed endpoint protection — powered by AppGuard application isolation (zero-trust prevention)
- Managed email security with anti-phishing and spam filtering
- Microsoft 365 or Google Workspace administration (user lifecycle, security baseline)
- Backup management with included data allowance
- Network and firewall configuration management
- Maintained documentation and runbooks
- Annual technology review with your primary contact
- Vendor coordination for covered systems
Small to mid-sized businesses without dedicated IT staff that want predictable monthly costs, professional management of their technology, and a single point of contact for IT support.
Tier Detail — Premium
Premium — Fully managed IT, advanced security, and strategic guidance.
Premium is our most comprehensive tier — designed for businesses that depend on technology to operate and require enterprise-grade security, 24/7 response, and a strategic technology partner. You get everything in Standard, plus a layered defense-in-depth security model, faster service guarantees, disaster recovery, and quarterly strategic reviews.
Everything in Standard, plus:
- 24/7 remote help desk and issue remediation — no after-hours surcharges for covered services
- Faster service level agreements (1-hour response on critical issues, 24/7)
- Layered endpoint security: AppGuard application isolation (prevention) plus SentinelOne EDR (detection)
- 24/7 Security Operations Center (SOC) and Managed Detection & Response (MDR) — powered by SentinelOne Vigilance
- DNS and web filtering across all covered devices
- Advanced email threat protection (link rewriting, attachment sandboxing)
- Quarterly security awareness training campaigns and simulated phishing
- Dark web and credential exposure monitoring
- M365 Security & Management — advanced security monitoring layer over your Microsoft 365 tenant
- Disaster recovery — clean restore of essential backup data to replacement devices
- Higher backup storage allowance
- vCIO services with quarterly business reviews and technology roadmapping
- Named primary technician and account manager
- Continuous tuning and optimization of your environment
- Full vendor liaison — we own the relationship and the call
Businesses with regulatory or compliance requirements (HIPAA, PCI, SOC 2), organizations where IT downtime directly impacts revenue, executive teams that want a proactive technology partner, and growing companies that want IT to enable their next stage of growth.
Premium clients are required to maintain cyber liability insurance ($1M minimum coverage). Most businesses fitting the Premium profile already carry cyber insurance — and the Premium security stack is specifically designed to satisfy what insurance carriers and compliance frameworks expect, often improving insurability and premiums.
Technology platforms we trust.
Every managed services tier is built on enterprise-grade tools that give us visibility, automation, security, and operational consistency across your environment.
AppGuard — Application Isolation & Zero-Trust Prevention
Our Windows endpoint security platform across Standard and Premium tiers. AppGuard uses isolation and containment to prevent malicious code from ever executing — a fundamentally stronger model than detect-after-execute antivirus.
Trusted by U.S. government agencies and Fortune 500 enterprises, with no known breach in over a decade of deployment.
NinjaOne — Unified IT Management
The remote monitoring and management platform that gives us real-time visibility, automates patching and software deployment, and powers our remote support tools.
NinjaOne is the #1-rated RMM platform on G2, managing over 14 million endpoints across 30,000+ organizations worldwide.
SentinelOne — AI-Native Detection & Response (Premium)
For Premium clients, SentinelOne EDR and Vigilance Respond MDR layer on top of AppGuard.
Prevention plus 24/7 detection and response — the combination that compliance frameworks and cyber insurance carriers increasingly expect.
SentinelOne is a Gartner Magic Quadrant Leader with 100% MITRE ATT&CK coverage.
Frequently Asked Questions
Pricing is based on the number of users and servers we manage, plus any additional services you select.
We provide a custom quote after a brief discovery conversation.
Contracts are available in 12-, 24-, and 36-month terms with progressively better pricing at longer terms.
Onboarding is quoted separately and depends on your environment size and complexity.
It typically includes documentation, agent deployment, security baseline configuration, and knowledge transfer.
Yes.
Many clients start at Standard and move to Premium as their security or compliance needs grow.
Tier changes can be made at the end of any contract term, or mid-term with a brief change order.
Monitoring runs 24/7 across all tiers, so we'll see the issue.
For Standard clients, after-hours response is available at our after-hours hourly rate.
Premium clients have included 24/7 response with a 1-hour SLA on critical issues.
Yes.
Vendor coordination is included in Standard and Premium tiers.
We work directly with your internet provider, software vendors, and other service providers on your behalf.
Ready for calmer, safer, more predictable IT?
Let's compare the right managed services tier for your business and build a support model that fits how you work.
Schedule a Discovery Call Call 651-283-3329